Strategic IT Executive and thought leader with a proven 20+ year track record of delivering business transformations with a relentless customer focus. Highly accomplished at developing strategy/vision and build/manage large high-performing distributed teams. Driven scaled adoptions of new technologies and maximized service delivery via multimillion-dollar modernization programs. Laser focused on fostering a culture where diverse, global teams are empowered and motivated to innovate and propel change, including in highly regulated environments. Strategy and technology alone do not deliver successful business outcomes. My core strength is the considerable time devoted to build and nurture strong teams with enterprise-wide collaboration and a focus on continuous learning. Champion the thoughtful adoption of emerging technologies globally to ensure companies remain at the forefront of their industries. From Cloud and DevOps to Data Science and AI, my focus has been to enable teams to learn quickly by adopting Lean Startup principles and other innovation methodologies to achieve incremental value quickly. CAREER HIGHLIGHTS Improved the Customer Experience for a $400 Billion AUM company by delivering targeted Digital Capabilities to drive 65% overall improvement in net promoter (NPS) score. Modernized the Contact Center operations consolidating multiple legacy IVRs into a single Genesys Cloud, Contact Center Platform with streamlined call-flows and enhanced customer experience. Developed an insurance operation Fraud Management Framework and implemented technologies to detect and prevent fraud thereby saving several millions of dollars otherwise lost to fraudulent transactions. Modernized the legacy mainframe-based Admin Platforms by building new UI/UX capabilities on standard cloud-native, micro services architecture with API based integrations to improve business operations. Migrated and modernized 250+ legacy applications to AWS Cloud with improved performance, security, scalability, and resiliency. Built, scaled, and managed High-Performance Computing (HPC) environments for Actuarial Analytics, Experience Studies and Comprehensive Capital Analysis and Review (CCAR) stress tests. Broad Industry experience – Life & Annuity, Retirement Services, Pension Risk Transfers, Structured Settlements, Wealth Management, Actuarial Analytics, Market Risk Management, Investments, Treasury & Financial Services. Consistently recognized to improve organizational effectiveness through strategic leadership. Executed several Digital Transformations to improve customer experience, reduce operating costs, improve speed to market, drive business growth and gain strategic advantage. Trusted advisor to CXO’s constantly educating on the application of emerging technologies to gain competitive advantage. Proficient in leading diverse global Teams, Technology Architecture & Strategy, Digital Transformation, Hybrid/Multi Cloud Migration, APIs/Micro Services Enablement, Agile Transformation, Leadership Talent Development, Application Modernization, Program Management/Execution, Production Management, Content/Document Management, Intelligent Process Automation, Financial Management, Vendor Management, Insurance & Financial Services. Enjoy traveling the world, learning new cultures, reading books, playing Guitar, Chess, Tennis, Soccer and Cricket.